Meet Jordan Korte, Our New Onboarding Specialist

At Correct Capital Wealth Management, we believe that building strong client relationships starts with the right people. In this episode of Capital Conversations, we’re thrilled to introduce Jordan Korte, our new associate advisor. We’ll talk about his responsibilities, his approach to making client onboarding seamless, and how his fresh perspective benefits both our team and clients.

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Below is a transcript of our most recent podcast, “Meet Jordan Korte, Our New Onboarding Specialist.”

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Colin Day: Welcome back, everyone, to another Capital Conversations. I'm Colin Day, CERTIFIED FINANCIAL PLANNER™ Professional, and with me today is Jordan Korte. Jordan, welcome.

Jordan Korte: Thank you. I appreciate it. I'm excited today for what we're going to talk about.

Colin Day: Jordan’s already admitted that this is his first podcast. So we’re going to take it easy on him.

Jordan Korte: Good. Give me a little break on this one.

Colin Day: Well, good. Jordan's a new associate to the firm. So it's important that we introduce our new staff members that are going to be interacting with our clients so that they know who the person is, a little bit more about them besides “Hey, I'm the person that's sending you an email at 3PM on a Friday.”

So, I thought it was important that Jordan come on today to tell us a little bit about himself and also for you all to know a little bit more about what he's doing with the firm so far.

So, Jordan, why don't we start with the basics. Tell me, who is Jordan? Who's Jordan Korte? What are you all about?

Jordan Korte: He's an awesome guy.

Colin Day: Oh, really?

Jordan Korte: Starting with the basics, I would say, taking it back to the college days, I grew up in St. Louis and then that led me to Mizzou. I went to Mizzou, graduated in ‘22, pursued a finance degree, minor in economics. (I don't know how relevant that is).

I really enjoyed Columbia and I decided to stay post-grad with a firm there that I began an internship with junior year. [I] got some good experience there. And after a couple of years with the firm, I decided, although I really love it [there], I do miss St. Louis quite a bit. So at that point, I decided to make a move back home. I was blessed to find Correct Capital shortly after getting back here.

I have been with Correct Capital now for a little over a month, developing in this associate advisor role.

Colin Day: Yeah, exactly. So we were very fortunate to find Jordan and to poach him from Podunk Columbia, Missouri. I’m kidding of course.

For those of you that are not local to Missouri or the St. Louis area, Mizzou and Columbia are about two hour drive.

Jordan Korte: Yeah, about two hours.

Colin Day: Over there, once they start doing construction on I-70 – the highway that connects us – that two hour drive might be a three hour drive. So maybe you got out right at the best time.

Jordan Korte: I would say so. I got out right before that project started. And you know, with construction, how long that it can end up taking for a big project like that.

Colin Day: Yeah. So we're very fortunate to have Jordan as our associate advisor now. This role is a relatively new role for our firm. Other firms might call this role a “paraplanner.” We use the term associate advisor. There’s all these other terms that advisors can scheme up to define or to describe what this role is.

I'll just go straight to the horse and ask you, what is the associate advisor role? What is your job responsibility?

Jordan Korte: I would say that first and foremost, I do assist the existing advisors here. Really, helping them with client relationship management. And most importantly, I would say the onboarding process is a big part of my role. My goal is to make that process as smooth as possible because as we all know, when you're onboarding with any service or anything you’re approaching, it does take time. It takes effort. And a lot of folks that are working full time, they have children at home. Of course, things going on every weekend It's tough for them to gather all the information efficiently, and really provide us with that in a timely fashion.

Colin Day: And that is the hardest part. When we identify somebody that could be a potential fit for our firm to come on as clients, we want to make that process as easy as possible.

Jordan Korte: Right.

Colin Day: And to have more bodies on our side, on the firm side to assist those individuals, to make it as easy as possible. Obviously, we'll improve our relationship. We hope, at least. But it's trying to also deepen the relationship with people that are maybe for the first time ever working with a financial advisor.

When it comes to your responsibilities to onboard a new client – or even if it's not even a client yet. Maybe it's just somebody who's interested in working with our firm and trying to figure out if we're a fit. What is your role when it comes to those scenarios?

Jordan Korte: Yeah, that's a good question.

I would say that first and foremost we want to ask them the right questions to figure out where they currently stand on their financial situation. And more importantly, what are their goals and objectives for the future? And of course, every situation is unique, whether it's someone in their mid thirties that's looking to save as much as they can over the next 30 years and really hone in on a successful retirement. Or, it's someone that is approaching their sixties and they're almost at that stage of retirement.

I think it's really important to figure out what they're looking for out of our services. And then at that point we're going to mutually determine if we're a good fit for them, whether that's wealth management or financial planning.

Then at that point, once it's determined, we're going to start getting into the details with document collection, data entry. Really assessing where they currently stand on their financial situation.

Colin Day: A couple of podcasts ago, Ryan and I – Ryan Potts, our portfolio manager – we discussed data collection. We brought up things like checklists and things like that in terms of how we are trying to assist our clients to collect their financial minds together so that we can share our knowledge to them by having the most complete information.

So, if we dig a little bit deeper into that, how are we trying to simplify the lives of our new clients, prospective clients, in terms of the data collection. What tools are we using or how are we assisting them to make it as easy as possible?

Jordan Korte: Yeah, that's a great question there. And I would say some ways that we try to make it as easy as possible on them are first by the initial onboarding stage, we may not need all of your information up front. So we're going to tell you what's required or essential in order to get things moving. And I think that that's helpful for them to not have to stress about everything up front as far as the documents go.

But then, of course, once we get that information, we can get accounts established. begin transferring some of those funds over, then that's when we're going to go in and say, “Hey, you provided us with the initial documents, but looking at your situation currently, we're going to ask for a few more things so that we can dive deeper and get a holistic view of where you currently stand in your situation.”

So of course, account statements are always super important. The tax returns. And then we want to see, are you covered properly with your insurance? Should we expect any tax implications coming up that you may not be anticipating?

The list goes on as far as getting that holistic picture and trying to spot opportunities, but also make recommendations that fit their goals appropriately.

Colin Day: You got it. And I think the planning software that we use provides some easier ways for our newer folks coming to the firm to interact with us.

Jordan Korte: Absolutely.

Colin Day: So for example, one of the things we use is a “vault.” And that is a secure way for clients and I to share information with our folks to let them know, “Hey, listen, we love that you have all these documents and you've just been putting them on your desktop, waiting to share them. Here's the way that we can securely and safely transmit that information.” Because we need to be very careful when it comes to sharing account numbers via email. Just saying, “Hey, here's my statement.” Okay, please don't do that.

We want to make it easy. “Here's the place where you can download everything.”

So one of the projects that Jordan's been working on is the organization of data as it comes into our firm. Because for the most basic of cases, we might be only collecting a handful of documents. But if you've got a complicated financial life where you're working and you've got workplace benefits, you've got retirement accounts from all of these various employers that you never consolidated together. You've got stock options, you've got insurance everywhere.

It can be very cumbersome. So trying to find a way to organize that has been a little bit of a project I know you've been working on.

Jordan Korte: As you mentioned with the vault and, of course, we have a checklist of documents that we ask you to look through and gather. I've been working on setting that vault up in a way that is organized based on the categories of documents that we're looking for. So that way, when we do share that with clients, they can go in. and they can click on the tax return section or they can click on the estate section. Then, within that it's got the document folders that we're looking for.

We do send the list over via email and they've got that document. But also getting into that vault and checking it out, they're able to see exactly what we're looking for in a different format.

I do think that that's helpful for a lot of folks that prefer that kind of fashion over just looking at a checklist that looks pretty overwhelming and saying, “Oh man, I got to get 15 to 20 documents over and I don't know where half of those are at currently.”

Colin Day: Yeah. Yeah.

Jordan Korte: So trying to make it as organized and smooth as possible while also keeping their information secure. And all on one platform too, which is super convenient for them and us too.

Colin Day: Yeah. And it's accessible to these clients on an app on their phone. They've got a desktop version of course, as well. For those individuals who don’t want to do any of that, we of course have other solutions. Because we do have some clients who never want to open up their email and want everything in paper.

Now, we have all the data, let's say. We've collected all the information that we think we need to at least get started. What are we doing with that? Or more importantly, what are you doing with that?

Jordan Korte: So as they're inputting data or uploading statements into the software, I'm first assessing, “All right, what have they uploaded? Is it their retirement statements? Is it tax returns? Is it a mortgage statement?”

From that information, I can look at the statements and either manually enter in their holdings and the current balances of the statements. Or, we have the cool feature that allows them to link directly to the software. That way we can see at any point in time, what is your current balance in all of your accounts that you're able to link. And also, what's your allocation within those, those statements or those accounts.

Then of course, if they are able to provide a mortgage statement, I can go in and assess, based on your mortgage, “Here's where you're currently at. Here's how much you still owe. The note term, how long is it?” And then of course the rate.

So, really with all the information they're uploading, I can then take that, put it into our files, but then also update their profiles accordingly to gain where they're at in their current situation.

And it sounds, for probably our viewers or listeners, that this is a lot of grunt work. And it is. Because, again, we're trying to make it easy for our clients and those people that are interested with us to make the data collection process as simple as possible.

But sometimes, what you see is like the tip of the iceberg. You're dealing with just the surface level stuff of providing the data, and then underneath the water, you got Jordan underneath there, constructing and putting all this stuff in the right places, making sure that it's organized and correct.

Because once we have all the information in there and correct, now we’ve got to take a snapshot, a day in the life of John and Jane Smith, these prospective individuals or these brand new clients. Now we need to make determinations in terms of, “Okay, what are their goals? And once we identify those goals, is what they're doing currently their best path to achieve them?”

Jordan Korte: Right.

Colin Day: And we need to then take that information and decide, okay, if we are not on the right path, which unfortunately is more likely, how do we correct course? What are we doing differently? Are we saving more? Are we investing more aggressively or less aggressively? Are we needing to consider where we're allocating funds to? Is it coming to us in the form of my retirement? Or towards our kids' college savings accounts?

There's, many, many, many variables that we have to consider here. And that's the part where we say, “Okay, thank goodness we have Jordan to do all the data entry.” And now we have all the things and now we get to have fun.

Now we get to talk about where we're taking this information and making it real for them. We are applying their situation. And that's ultimately, why we're financial advisors, it’s not to do the data entry part – as much as you love it – but rather that we get to do all the fun things now, right?

Jordan Korte: Absolutely. I do believe that's my favorite part about being able to work directly with the advisors and strategizing on the client objectives. And really, what are they looking for? That’s the most important thing at the end of the day. What do they want out of our relationship and the recommendations that we're going to give them?

Colin Day: Right. Yeah.

Jordan Korte: And as you mentioned, every situation is unique and really involves a lot of different strategizing based on their objectives. So, it's very insightful. I continue to learn every single day from not only you all, but outside resources on – whether that's RMDs as we've recently discussed, required minimum distributions, or how to use the SECURE Act 2.0 to your advantage when it comes to retirement.

There [are] a lot of variables that go into the planning that can really benefit those that aren't aware of those currently.

So it's really fun. It's exciting to build these plans. And also working with people that are motivated to make some changes that are going to benefit them very heavily in the future.

Colin Day: Yeah, absolutely. Well, Jordan, we appreciate you being on the podcast today. I appreciate you being our associate advisor and working with Brian, Cherry, and I as the lead advisors on many of our client cases. We are very much so looking forward to your growth and you achieving more of your goals in terms of becoming more active in those conversations with advisors as we work with folks and providing more feedback to us. That will come with time.

So before we depart and let everybody go for the day, any other last words, anything else you want to communicate as an associate advisor in terms of what you're looking forward to in the next couple of months of your learning here. Or anything else in your career that you're looking forward to doing?

Jordan Korte: First off, I want to thank you and the team for taking me in and giving me quite a bit of credit today. This is always where I pictured myself post-grad as far as being in this kind of role and working with advisors directly. And of course, one day becoming an advisor myself for the clients that we're working with.

As far as the professional side goes, I would say my biggest goal over the next couple of years is to dive in on the CFP program, becoming a CERTIFIED FINANCIAL PLANNER™ [Professional], such as yourself. That's really the direction that I'm heading towards. And I'm excited to continue learning each day and diving in on that too.

Colin Day: Wonderful. Awesome. Well, Jordan, thanks so much for joining us again. For myself, Colin Day, and for everybody here at Correct Capital, thanks for joining us for another Capital Conversation, and we'll catch you in the next one.

The opinions expressed in this program are for general informational purposes only and are not intended to provide specific advice or recommendations for any individual or on any specific security. It is only intended to provide education about the financial industry. To determine which investments may be appropriate for you, consult your financial advisor prior to investing.

As always, please remember investing involves risk and possible loss of principal capital. Please seek advice from a licensed professional. Correct Capital Wealth Management is a registered investment advisor. Advisory services are only offered.

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